Effective Date: December 4, 2024
Address: 1427 9w Rte, Marlboro, New York
Phone Number: (513) 858-1433
Email: info@kovaluxcar.com
Website: kovaluxcar.com

Welcome to Zipciteino, your trusted partner for musical instruments and equipment! We are committed to providing exceptional products, transparent policies, and outstanding customer service. Please review our comprehensive sales policy below.

1. General Terms

At Zipciteino, we strive to make your shopping experience seamless. By making a purchase from our store or website, you agree to the terms outlined in this sales policy.

1.1 Product Availability

  • All items listed on our website are subject to availability.
  • We update stock regularly, but certain high-demand items may sell out quickly.
  • For custom or backordered items, please contact us at (513) 858-1433 or email info@kovaluxcar.com for expected delivery timelines.

1.2 Pricing Policy

  • All prices are displayed in USD and include applicable taxes unless specified otherwise.
  • We reserve the right to adjust pricing based on market trends or supplier changes.
  • Discount codes or promotions cannot be combined unless explicitly stated.

2. Shipping and Delivery

2.1 Shipping Options

We offer flexible shipping options, including:

  • Standard shipping (3–7 business days).
  • Expedited shipping (1–3 business days).

2.2 International Shipping

  • Currently, we deliver only within the United States.
  • For international inquiries, please contact us directly to explore special arrangements.

2.3 Delivery Tracking

  • Once your order is shipped, a tracking link will be sent to your email.
  • You can monitor your shipment via the provided link on our website: kovaluxcar.com.

3. Returns and Refunds

3.1 Return Eligibility

  • Returns are accepted within 30 days of purchase, provided the item is unused and in original packaging.
  • Customized or special-order items are not eligible for returns unless defective.

3.2 Return Process

  • Contact us at (513) 858-1433 or info@kovaluxcar.com to initiate a return.
  • Once approved, you will receive instructions on returning the product to our store.

3.3 Refund Timeline

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.

4. Warranty Information

Zipciteino offers warranties on select items based on manufacturer policies. For specific warranty details, please refer to the product description or contact us for clarification.

5. Payment Methods

We accept the following payment options:

  • Credit/Debit Cards (Visa, MasterCard, AmEx).
  • PayPal.
  • Gift cards or store credits issued by Zipciteino.

All payments are securely processed to ensure your data is protected.

6. Customer Support

For any inquiries or assistance, our dedicated support team is available: