Effective Date: December 4, 2024
Address: 1427 9w Rte, Marlboro, New York
Phone Number: (513) 858-1433
Email: info@kovaluxcar.com
Website: kovaluxcar.com

At Zipciteino, we value your satisfaction and strive to provide exceptional service. If you are not completely satisfied with your purchase, our refund and returns policy ensures a hassle-free resolution. Please review the following guidelines carefully.

1. Eligibility for Returns

1.1 Timeframe for Returns

  • Returns must be initiated within 30 days of the purchase date.

1.2 Condition of Returned Items

  • Items must be unused, undamaged, and returned in their original packaging.
  • All accessories, manuals, and original tags (if applicable) must be included.

1.3 Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards or store credits.
  • Customized or special-order items.
  • Items marked “Final Sale” or “Clearance.”
  • Software or digital products that have been downloaded or activated.

2. Refund Policy

2.1 Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

2.2 Partial Refunds

Partial refunds may be issued for items:

  • Returned in a condition different from how they were sold.
  • Missing original packaging or components.

2.3 Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

3. Steps to Initiate a Return

3.1 Contact Customer Service

  • Phone: (513) 858-1433
  • Email: info@kovaluxcar.com
  • Provide your order number, item details, and reason for return.

3.2 Shipping Instructions

  • Once approved, you will receive a return authorization and instructions.
  • Pack the item securely to avoid damage during transit.

3.3 Return Address

All returns must be sent to:
Zipciteino Music Store
1427 9w Rte, Marlboro, New York

4. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Defective or Incorrect Items

5.1 Reporting Issues

If your item arrives defective, damaged, or incorrect:

  • Contact us within 7 days of delivery at info@kovaluxcar.com.
  • Provide photos and a detailed description of the issue.

5.2 Resolution

We will offer a replacement, repair, or full refund based on the circumstances.

6. Important Notes

  • Refunds will only be issued to the original payment method.
  • Zipciteino reserves the right to deny returns or refunds if the policy conditions are not met.
  • For additional clarification, visit our website: kovaluxcar.com.